Operations Manager
Forest Hill, MD
Operations Manager
Full Time • Forest Hill, MD
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Competitive salary
- Free food & snacks
- Free uniforms
- Paid time off
- Profit sharing
- Training & development
Window Genie is a nationally ranked home service franchise dedicated to improving the look and value of homes through window cleaning, window tinting, pressure washing, gutter cleaning, holiday lighting, and more. We are a fast‑growing, locally owned franchise, and we’re looking for a hands‑on Operations Manager who can help run the day‑to‑day business while delivering an exceptional customer and employee experience.
This role is ideal for someone who is equally comfortable running operations, managing people, performing CSR duties, and jumping in as a technician when needed. You’ll be the owner’s right hand — helping drive growth, maintain quality, and ensure the business runs smoothly.
What You’ll Do (Key Responsibilities)
Customer Service & Office Operations
- Manage incoming and outgoing phone calls
- Schedule jobs, callbacks, and onsite estimates
- Coordinate delays or changes in schedule with customers and technicians
- Enter estimates, invoices, refunds, and customer data into the CRM system
- Prepare and send customer estimates online and on-site
- Assist with customer emails and manage the owner’s customer‑facing inbox
- Speak with customers about additional services and upsell when appropriate
- Perform light marketing tasks such as email/text blasts, robocalls, and social media updates
Field & Technician Support
- Provide services in our five core categories: window cleaning, window tinting, pressure washing, gutter cleaning, holiday lighting, and supplemental services
- Ensure efficient use of materials and maintain proper stock on vehicles
- Keep company vehicles and equipment clean, serviced, and in good working order
- Complete invoices and follow work orders accurately
- Cross‑train in related service areas to support technicians as needed
Leadership & Business Operations
- Oversee daily workflow and ensure jobs are completed efficiently and professionally
- Support, coach, and coordinate technicians to maintain high-quality service
- Monitor KPIs such as job completion rates, customer satisfaction, and schedule efficiency
- Assist the owner with operational planning, staffing, and process improvement
- Help maintain a culture built on Family, Respect, Integrity, and Customer Satisfaction
- Represent the business professionally in all customer and vendor interactions
What We’re Looking For
Required
- Minimum 2 years of administrative, customer service, or operations experience
- Experience in home services, field service, or small business operations
- Strong written and verbal communication skills
- Detail‑oriented with strong data entry and organizational skills
- Professional appearance and personality
- Positive attitude and commitment to excellent service
- Ability to work independently and lead others
- Proficient with computers, CRM systems, scheduling tools, and Microsoft Office
- Clean driving record
- Physical ability to lift and move ladders and work up to 40’ on a ladder
Preferred
- Prior technician experience in window cleaning, pressure washing, or related services
- Experience managing or supervising a small team
- Comfort with upselling and customer retention strategies
Benefits
- Competitive pay with bonus opportunities
- Paid training
- Supportive, family‑oriented team culture
- Opportunity to make a direct impact on the success of the business
Join a Team Where Your Success Is Our Success
We are actively interviewing for this position. If you want to be more than an employee — if you want to help build something and be a key part of a growing business — apply today and our hiring manager will follow up.
Compensation: $35,000.00 - $50,000.00 per year
We believe in a job done right. When you put on a Window Genie® uniform, you become part of a place that treats employees with the same principles the franchise owners treat their customers with: respect, integrity, and professionalism. Incredible customer service only comes with committed experts like you, and so creating a culture of excellence is as important as cleaning windows—it’s part of everything Window Genie franchise owners do.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Window Genie® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
(if you already have a resume on Indeed)
Or apply here.
Over 30 years of trusted experience
Flexible hours
The more you work, the more you make
Collaborative culture